Account
- I can’t receive the email verification code when signing-up
- I can't log in to Mypage
- Can I reuse a deleted account?
- How to delete an account?
- Can I reactivate a deactivated account?
- What should I do if I forgot my account password?
Funds
- What are the criteria and conditions for the deposit/withdrawal fee waiver benefit?
- How can I make a deposit?
- Can I deposit outside of business hours?
- What methods can I use to deposit money into the MT4/5 account?
- What currencies can I deposit?
- How long does it take for the funds to be deposited?
Copy Trading
- What account types do you provide for Copy trading?
- Why are Follower positions closed early while Leader positions remain open?
- Why is the Follower position still open after the Leader account has closed a trade?
- Can I change my Leader account from Private to Public mode?
- How can I check the assets of a Leader account?
- Is Copy Trading compatible between MT4 and MT5?
Verification
- How do I complete the identity verification process?
- Why do I need to submit documents?
- What kind of document can I submit as proof of identity?
- What information must be visible on a passport or government-issued ID?
- What documents can be submitted as proof of identity?
- Can I submit documents that are not in English?
Platform
- What should I do if I can't log into MetaTrader?
- How do I find Land Prime servers in MetaTrader?
- How to add or remove symbols in Market Watch?
- What time zone is MetaTrader set to by default?
- How do I place a pending order on MT4/MT5 mobile?
- Can I use MetaTrader on MacOS?
Trading
- What is the leverage for cryptocurrencies?
- Is index CFD trading possible for all account types?
- What products do you offer for trading?
- What is the maximum leverage offered?
- How can I change the leverage settings on my trading account?
- Do you offer Signal Trading?